What we collect
During your visit to this website we may
collect personal information about you such as your email address, your
name and your address and your telephone number. On occasions we may
conduct online surveys and if we do we may collect certain other
demographic information about you such as your age, your gender and any
disabilities that you may suffer from. If you choose to use our online
shopping facilities we may collect additional information from you of a
financial nature, including your credit card number and your billing
address. We may also collect information about your visit to our
website, including the pages you view, the links that you click on and
other actions taken within our website. We also collect certain
standard information that your browser sends to every website you
visit, such as your IP address, browser type and language, access times
and referring Web site addresses.
Why we collect it
We collect and use your personal
information to communicate with you . We may use it to send emails
to you and information such as our monthly e-newsletter. We may use it
to notify you of the campaigns that we are running and our fundraising
activities and to seek your support with these. We may use it to
provide services to you that you have specifically requested from us or
to deliver products to you that you have ordered from us.
Who we share your information with
We do not sell, rent or lease the
information we collect to any third parties and we do not use or
disclose information of a sensitive nature such as information about
any disability that you might have, your race, religion, or political
affiliations, without firstly obtaining your explicit consent.
We also share your information with
those companies that we contract with to provide services on our
behalf, such as handling the printing, processing and delivery of
mailings, processing online financial transactions, or analysis of the
data we collect. We will only provide these companies with the personal
information they require to deliver these services to you and on the
understanding that your personal information is maintained
confidentially and securely and that its is used only for purposes that
you have consented to.
We may access and/or disclose your personal
information if we are required to do so by operation of law or in good
faith, if we believe that such disclosure is necessary to conform with
the law or comply with any legal process served on us or this website,
and to protect and safeguard our rights and our property or in urgent
circumstances to safeguard users of our website, our services and
members of the public.
Control of your personal information
You may choose not to have your personal
information used in any of the ways described in this Privacy policy.
Where your personal information is collected you will often be given
the opportunity to give or refuse your consent to certain uses of your
personal information. If at any time you wish to have your personal
information removed from our records, or you wish us to stop using your
personal information in certain ways, or if you wish to discover the
extent of personal information that we hold about you (“Subject Access
Request”) then please write to us Data Protection Officer, care of Go-Active Leisure ltd Unit F West st dutch nursery Coggeshall Essex Co6 1NT.
Remember that if you are making a Subject Access Request then we make a
charge for supplying you with this information. To help us to locate
and provide to you the information that we may hold on you quickly and
efficiently you must include in any Subject Access Request letter as
much information about your reason for making the request, how you
believe we came to hold your personal information and the purposes to
which you believe we are putting that information.
Security of your personal information
We use a variety of security technologies
and procedures to help protect your personal information from
unauthorised access, use or disclosure. We store personal information
you provide on computer systems that have limited access and which are
located in secure facilities. Any highly confidential information (such
as a credit card numbers and bank details) that we hold and process is
managed over the Internet by Protx encryption software and protected
using the Secure Socket Layer (SSL) protocol.
Barclays Bank are our bank account providers.
Unfortunately, security of information and
payments transmitted over the internet cannot be guaranteed and
therefore if you choose to provide us with any of your financial
information you do so at your own risk and you will not hold us liable
for any loss that you might suffer as a result.
Calls to our helplines
We want to make sure you are receiving a
high standard of customer service. So our supervisors sometimes listen
in to Information Line calls for training purposes. All our Information
Line staff work within our confidentiality policy. If you are not happy
for a supervisor to listen in to your call, please let the Information
Line staff know when you phone us.
Cookies
During the course of your visit to our
website, the pages you see, along with a 'cookie', are downloaded to
your computer. We do this because cookies enable us to do useful things
such as find out whether you have visited our website before by
checking to see, and finding, the cookie we left there on your previous
visit. Cookies help us to provide you with a better experience when you
visit our website as well as helping us to customise your profile. For
example, if on a previous visit you went to our pages on campaigns, we
might find this out from the cookie and then highlight campaigns
information to you on your next visit.
What is a cookie?
A cookie is a small text file containing a
random and unique identifier (for example #12489). This text file is
sent to your browser from our web server and it is then stored onto
your computer's hard drive. You can elect to accept all cookies,
receive notification when a cookie is sent or decline all cookies.
Remember, any alterations to your browser settings may affect your
enjoyment of our website. |
