|
FAQ
Why buy from Goactivemobility?
The wonders of the internet have made it possible for disabled people like us, to order items from the comfort of their own bedroom, living room, kitchen. In fact anywhere you can stick a pc or laptop. Great news and so easy! It also sadly means that it’s open to abuse.
We provide expert service and we actually deliver ourselves and not just leave it to couriers. Purchasing a mobility scooter is your chance to gain freedom.
Why risk it with unscrupulous companies only interested in your money??
Here are some key questions you should ask yourself before making a purchase:
- The primary question is will you use this for outdoor or indoor use ??
-
If outside does the powerchair accomadate for hills , high kerbs etc .
-
Will my mobility scooter/power chair fit through the narrowest width in my house .
. 4. Do i need to transport it to the shops,or on holiday.
5. What is the maximum user weight allowed on my mobility scooter/powerchair
-
HOW CAN I CONTACT YOU?
The best way to contact us is Calling us on 0800 112 0008 e-mail at info@goactivemobility.co.uk
--------------------------------------------------------------------------------
HOW SECURE IS MY PAYMENT TRANSACTION?
We value your security as a priority and have done our utmost to ensure none of your personal information is at risk while you are visiting our site. Our secure checkout facility uses 128-bit SSL encryption (the strongest available). Operated by Protx and Barclays Bank.
All information that you provide in the process of making a transaction will not be disclosed to any third party whatsoever.
--------------------------------------------------------------------------------
IS VAT INCLUDED?
All prices quoted on our website Exclude VAT if you qualify. to add vat please do so at the checkout page
--------------------------------------------------------------------------------
WILL I NEED TO ASSEMBLE MY NEW scooter or powerchair
All products are 90% assembled, so only a minimal amount of time and effort by a competent person is needed to complete the final assembly. Expect to spend between 10 & 30 minutes to complete this we can advise you on the telephone.If you have opted for delivery and assembly by our engineer or driver then they will assemble it for you..
--------------------------------------------------------------------------------
WHAT IF I HAVE A COMPLAINT?
In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you. Please e-mail to customerservices@goactivemobility.co.ukshould you feel this necessary.
Please note Goactiveleisure does not take any responsibility for accidents occurring when driving on a scooter you have purchased from us. It is the buyer’s responsibility to check the scooter has been assembled securely and tested before taking the scooter out in public.
--------------------------------------------------------------------------------
WHAT IF I NEED TO RETURN ANY ITEMS?
In the unlikely event you need to return anything to us, please send an e-mail to our customer care department, customerservices@goactivemobility.co.ukorcall us on 0800 112 0008 Please put as much detail as possible in the e-mail as it is possible to resolve most problems to your full satisfaction without returning the goods. If it is necessary to return an item we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned goods.
If you decide that you would like to return or exchange a product you need to request a Return Authorization Number.
Please do not return any item without first contacting our customer care department for a returns number as no goods will be accepted without this.
Recollection of goods will be arranged by our customer services to avoid any hassle to you. The returns will be charged at a cost price to you.
--------------------------------------------------------------------------------
HOW ACCURATE IS YOUR WEBSITE?
All items are updated regularly.However we cannot prevent some information becoming obsolete.Or inputted incorrectly
--------------------------------------------------------------------------------
DISCLAIMER
Goactiveleisure disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. Price and availability information is subject to change without notice. Any rights not expressly granted herein are reserved.
Your statutory rights are not affected by the forgoing. |
