Emergency mobility scooter  Breakdown Recovery Service

Breakdown Cover for Complete Peace of Mind and Confidence

What Cover do I Get?

Scooters and powerchairs are made to a very high
standard and are incredibly robust, but, like any vehicle
with electrical and mechanical components they can
occasionally go wrong.
It can be a very worrying and distressing experience for
you if your vehicle breaks down and you are left stranded
away from home.

Because we recognise this, First Senior
have formed a partnership with First Call GB Ltd to give
you a breakdown recovery service that you can really
depend on.
In the event of a breakdown - you simply call our
FREEPHONE number - 24 hours a day, 7 days a week.
First Call GB Ltd will organise a recovery truck that will
take you and your product home - normally in under
an hour.
Summary of Cover
• This exclusive recovery service provides assistance following electrical
or mechanical breakdown of your vehicle. Immobilisation of your vehicle
as a result of an accident, tyre puncture, flat battery, vandalism or
attempted theft.
• Gets you and your vehicle back to your home address up to a maximum
of 10 miles.
• Gets you and your vehicle back to your temporary address (or holiday
home) up to a maximum of 10 miles as long as the address is in the UK.
• A maximum of 4 call outs per year.
• For all Class 2 and 3 electric pavement vehicles and electric wheelchairs
• Service available 24 hours a day - seven days a week.
• Coverage throughout the UK including Northern Ireland, the Isle of Man
and the Channel Islands.
IMPORTANT - Please see main exclusions and limitations. Ensure that you
read fully before you complete the application form
Exclusions & Limitations
Breakdown Cover will not cover the following:
A) The service cannot be provided if you need medical assistance in transferring
from your vehicle to the recovery vehicle
B) Vehicles that have not been regularly serviced or breakdown as a result of inadequate
repair or unauthorised repairs by untrained technicians and/or re-occurring claim
where no remedial action has been taken to correct the fault
C) Any Liability or consequential loss arising from any act performed in the execution of
the breakdown services required
D) Any fines or penalties imposed by courts
E) Vehicles immersed in mud, snow, sand or water
F) Any claim arising from the first 48 hours from the date of inception
G) The cost of replacement parts or materials used in the repair
H) Toll charges, ferry charges, parking charges, traffic congestion charges
I) Loss of keys
J) The policy is non refundable after the first 14 days of inception and only then
if no claim has been made
K) Breakdowns where your vehicle is not accessible or cannot be transported safely, legally
and without hindrance using a standard transporter or trailer
L) More than four call outs per year
This scheme has been exclusively prepared for First Senior Insurance
Services Ltd, Unit 8, Cotswold Business Park, Millfield Lane, Caddington,
Bedfordshire LU1 4AR. First Senior Insurance is authorised and regulated by
the Financial Services Authority.
This scheme is administered by First Call GB Ltd, Wellington House, 90-92
Butt Road, Colchester, Essex CO3 3DA. First Call GB Ltd is authorised and
regulated by the Financial Services Authority.
In the unlikely event of a complaint, please write in the first instance to:
The Customer Service Manager, First Senior Insurance Services, Unit 8,
Cotswold Business Park, Millfield Lane, Caddington, Bedfordshire LU1 4AR.